Return & Refund Policy

Last Updated: [09-09-2025]

At Shawani’s Collections, we want you to love your purchase! If for any reason you are not completely satisfied, we offer a simple and hassle-free return and refund process.

1. Eligibility for Returns

To be eligible for a return, please ensure:

• The item is unused, in its original packaging, and in the same condition you received it.
• Returns are requested within [03] days of receiving your order.
• Proof of purchase (receipt or order number) is provided.

2. Items That Cannot Be Returned

• Customized or personalized items.
• Items marked as "Final Sale."
• Products damaged due to misuse or improper care.

3. How to Initiate a Return

To start a return, please contact us at [shawaniscollection@gmail.com] with your order number and details of the product you wish to return. Our customer service team will provide instructions and the return address.

4. Refund Process

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within [07] business days.

5. Exchanges

If you received a defective or incorrect item, we will happily exchange it for the correct product at no additional cost. Please contact us immediately upon receiving your order.

6. Shipping Costs

Customers are responsible for return shipping costs unless the product arrived damaged or defective. We recommend using a trackable shipping service for returns.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Shawani’s Collections
Email: [shawaniscollection@gmail.com]
Phone: [0312-2595165]